2025-2026 Home Energy Assistance Program (HEAP)
The information listed below is the most current information we have.
Dates and details are subject to change.
We will provide any updates or changes as we
get them.
IF YOU RECEIVED AN EARLY OUTREACH APPLICATION, PLEASE RETURN TO:
CCE Albany County
24 Martin Road
Voorheesville, NY 12186
*Office Locations - PLEASE NOTE UPDATED INFORMATION*
Our Albany office is located at 418 Broadway, Albany, NY 12207 (third floor).
Our Voorheesville office, located at 24 Martin Road, Voorheesville, NY 12186, provides assistance with all HEAP-related matters. When visiting this location, please proceed to the Energy Building, located at the back left corner of the parking lot.
HEAP office hours are 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., Monday through Friday. Please arrive at least 30 minutes before closing. On high-volume days, doors may close up to 30 minutes early to ensure assistance for those already waiting.
If you have any questions, please contact our office at 518-765-3561. This phone line is monitored regularly by staff from both locations.
**Important Program Changes**
Currently, there will be no Heating Equipment Repair Replacement (HERR) or Clean and Tune components in the 2025-2026 HEAP season.
Anyone who needs assistance with their heating system should contact the Temporary Assistance division of Albany County Department of Social Services.Temporary Assistance | Albany County, NY
Required Documentation
Please see “Information Sheet” on our website.This sheet is a guide as to what information is required. Required documentation can vary on a case-by-case basis. We recommend contacting our office to discuss what documentation you will need to include with your HEAP application. Incomplete or improper documentation can lead to delays in application processing.
2025-2026 HEAP Income Guidelines
(based on gross monthly household income)
| Household Size | Gross Monthly Income Guidelines |
| 1 | $0 - $3,473 |
| 2 | $0 - $4,542 |
| 3 | $0 - $5,611 |
| 4 | $0 - $6,680 |
| 5 | $0 - $7,749 |
| 6 | $0 - $8,818 |
| 7 | $0 - $9,018 |
| 8 | $0 - $9,218 |
| 9 | $0 - $9,419 |
| 10 | $0 - $9,619 |
| 11 | $0 - $9,820 |
| 12 | $0 - $10,020 |
| 13 | $0 - $10,221 |
| 14+ | +687 for each additional person |
Regular HEAP Component
The Home Energy Assistance Program (HEAP) Regular benefit is designed to assist income eligible households with their heating or utility costs.
Applications will not be available before the opening of the season.
If you receive SNAP or TA benefits, please speak with someone from our office prior to requesting an application.Many SNAP and TA recipients will receive their HEAP benefit automatically; we can let you know if you are among these cases.
Emergency HEAP Component
The Emergency component of HEAP is scheduled to open on Friday, January 2, 2026 and run through Tuesday, April 7, 2026.
At this time, there will only be one emergency benefit allowed per household.
You MUST have received a regular benefit prior to requesting an emergency benefit.
In order to apply for an emergency benefit, you must have terminated services, a disconnect notice, less than ¼ tank of fuel or less than a 10-day supply of a deliverable.
The heating or utility bill must be in the name of the person applying.
PLEASE CONTACT OUR OFFICE BEFORE COMPLETING A NEW APPLICATION.Many emergency applications do not need a full application and can even be done over the phone. Completing unnecessary applications can lead to delays and confusion when processing benefits.
Cooling Assistance Component
The Cooling Assistance component is scheduled to open on Wednesday, April 15, 2026 and run until funds are expended.
This component provides an air conditioner or fan to households that contain an individual with a documented medical condition that is exacerbated by extreme heat.A statement from a medical provider will be requested.
If you received a HEAP benefit in the 2025-2026 season, you might not need to complete a full application. Please contact our office before completing a new application.
Other Helpful Programs and Resources
Weatherization Assistance Program (NYS Homes and Community Renewal):Weatherization Assistance Program | Homes and Community Renewal
Weatherization Assistance and Energy Services (ACAP):Energy Services | Albany CAP
NYSERDA’s (New York State Energy Research and Development Authority) Residential Energy Programs:Home Energy Efficiency Programs - NYSERDA
Capital Region Clean Energy Hub:Capital Region Clean Energy Hub
Utility Questions, Programs, Information, etc. (NYS Department of Public Service)Department of Public Service | Department of Public Service
National Grid Energy Affordability Program:Energy Affordability Program | National Grid
Central Hudson Bill Discount Program:Bill Discount Program Application
Last updated January 12, 2026