2025-2026 Home Energy Assistance Program (HEAP)
The information listed below is the most current information we have.Dates and details are subject to change.We will provide any updates or changes as we get them.
HEAP Offices
CCE
Albany Main Office:
24
Martin Road, Voorheesville,
NY 12186
CCE
Satellite Office:
418
Broadway, 3rd Floor, Albany,
NY 12207
*If you are coming to our Voorheesville office, please come to the Energy building located in the far back corner of the parking lot.
We are open to the public from 9:00am-12:00pm and again from 1:00pm-4:00pm. Please come at least 30 minutes prior to closing times.During busy days, doors might close up to half an hour earlier in order to accommodate those who have been waiting.
If you have any questions, feel free to contact our office at 518-765-3561. Staff from both offices monitor this phone line regularly.
**Important Program Changes**
The
regular HEAP component and the Heating Equipment Repair and Replacement (HERR)
component closed for the season on Friday, April 10, 2026.
Anyone who needs assistance with their heating system should contact the Temporary Assistance division of Albany County Department of Social Services: Temporary Assistance | Albany County, NY
2025-2026 HEAP Income Guidelines
(based on gross monthly household income)
| Household Size | Gross Monthly Income Guidelines |
| 1 | $0 - $3,473 |
| 2 | $0 - $4,542 |
| 3 | $0 - $5,611 |
| 4 | $0 - $6,680 |
| 5 | $0 - $7,749 |
| 6 | $0 - $8,818 |
| 7 | $0 - $9,018 |
| 8 | $0 - $9,218 |
| 9 | $0 - $9,419 |
| 10 | $0 - $9,619 |
| 11 | $0 - $9,820 |
| 12 | $0 - $10,020 |
| 13 | $0 - $10,221 |
| 14+ | +687 for each additional person |
Emergency HEAP Component
The Emergency component of HEAP will remain open until further notice.At this time, there will only be one emergency benefit allowed per household.
In order to apply for an emergency benefit, you must have terminated services, a disconnect notice, less than ¼ tank of fuel or less than a 10-day supply of a deliverable.
The heating or utility bill must be in the name of the person applying.
PLEASE CONTACT OUR OFFICE BEFORE COMPLETING A NEW APPLICATION. Many emergency applications do not need a full application and can even be done over the phone.Completing unnecessary applications can lead to delays and confusion when processing benefits.
Cooling Assistance Component
The
Cooling Assistance component opened on
Wednesday, April 15, 2026 and run until
funds are expended.
This component provides an air conditioner or fan to households that contain an individual with a documented medical condition that is exacerbated by extreme heat.A statement from a medical provider will be requested.
If you received a HEAP benefit in the 2025-2026 season, you might not need to complete a full application.Please contact our office before completing a new application.
Other Helpful Programs and Resources
Weatherization Assistance Program (NYS Homes and Community Renewal):Weatherization Assistance Program | Homes and Community Renewal
Weatherization Assistance and Energy Services (ACAP):Energy Services | Albany CAP
NYSERDA’s (New York State Energy Research and Development Authority) Residential Energy Programs:Home Energy Efficiency Programs - NYSERDA
Capital Region Clean Energy Hub:Capital Region Clean Energy Hub
Utility Questions, Programs, Information, etc. (NYS Department of Public Service)Department of Public Service | Department of Public Service
National Grid Energy Affordability Program:Energy Affordability Program | National Grid
Central Hudson Bill Discount Program:Bill Discount Program Application
Last updated April 17, 2026